Go to our website »

Jobs at Ledbury, Inc

Wholesale Operations Specialist

Location: Richmond, VA

Department: Wholesale

Type: Full Time

Min. Experience: Mid Level

Ledbury is looking for a Wholesale Operations Specialist who will be responsible for wholesale/retail service relations, order management and internal reporting. We are looking for a positive, engaging, proactive individual who has the ability to multi-task and interact with retail stores and office personnel. Our goal is to make one of the finest products in the world and deliver it through a truly exceptional customer service experience. The right candidate will be able to effectively communicate and execute that vision across multiple platforms.


You Will

  • Be the “Point Person” to interact and service retail accounts on a daily basis with accommodating special order requests, shipping and invoicing information
  • Input all data pertaining to retail account orders, sample orders, EDI and Drop Ship orders
  • Compile and maintain available-to-sell, on-order, monthly sales and shipping reports
  • Create and maintain ticketing/labeling for product/accounts
  • Be the “Go-To” person with any inside/outside wholesale needs, including communicating to appropriate stakeholders (e.g. sales reps, internal management, etc) in a timely fashion.
  • Process all Wholesale transactions including Sales Orders, Returns and Exchanges.
  • Manage Wholesale sample sets and coordinate all event/show prep
  • Provide best-in-class customer service to wholesale accounts via email and phone, ensuring that customers’ needs are met.
  • Prepare Wholesale reports for management on a weekly/monthly basis
  • Manage the collection, organization, and submission of seasonal orders
  • Schedule, monitor, and manage customer shipping windows
  • Responsible for providing Accounts Receivable information to financing partners
  • Research/resolve all Wholesale chargebacks and work to prevent future chargebacks
  • Attend wholesale events as needed (trade shows and trunk shows)

You Are

  • Positive, Outgoing, Friendly, Organized, Efficient, Problem Solver, Multi-Tasker, Team Player
  • You love interacting with people and customers, producing solutions for tasks with use of a positive, organized, friendly approach.
  • Supremely organized with the ability to schedule and prioritize your workflow to hit key company seasonal goals and customer expectations.
  • You have the unique ability to wear “different hats” throughout the workday – customer service, data entry, systems management, warehousing and shipping.
  • Experienced in a retail environment with a strong understanding of merchandising, industry nomenclature and common industry practices
  • You are a self-starter that likes a fast/loose environment that provides you the opportunity to tackle projects with autonomy.
  • Understand that work should be fun and have the desire, willingness and need to love what you do.
  • Extremely comfortable using various technology systems; fluency in Excel is a must.
  • You are a key voice of Ledbury in the Wholesale channel and an integral part of it’s success.

We Will

  • Provide you with a fast paced, high-growth atmosphere where your work will have a direct impact on the trajectory of the company.
  • Provide you with an environment to grow both professionally and personally.  We are results oriented and want to see you progress quickly alongside the company.
  • Compensate you at competitive rates. We also provide a benefits package including health care and vacation allowances.

We Are

Ledbury is a Richmond, Virginia based men’s apparel company that specializes in the design, production and sale of luxury men’s dress shirts, casual shirts, related sportswear and accessories.  Ledbury is privately funded, growth focused menswear business that has featured the Wall Street Journal, Financial Times and GQ Magazine

Next Steps

If interested in this position, please upload a Cover Letter and CV


Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*