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Jobs at Ledbury, Inc

Retail Customer Experience Associate (Full Time)

Location: Richmond, VA

Department: Retail

Type: Part Time

Min. Experience: Entry Level

You're as experienced on the floor as you are with retail ops. You recognize that when it's time to lean, it's time to clean - always keeping busy to ensure an unmatched customer experience. As a key component to our Retail team, you will help pioneer the direction of our retail operation. You have a deep appreciation for visual aesthetic, customer experience, well-made goods, and startup culture. This position is an opportunity to grow professionally and truly shape the trajectory of our growing retail business.


The Role:

· Greet and engage customers, ensuring all visitors feel welcome in our store

· Execute opening and closing procedures

· Represent the Ledbury aesthetic and vision

· Actively supervise the sales floor and act as host to our in-store guests

· Provide an unmatched customer service experience - ensuring no customer leaves dissatisfied

· Run sales reports and communicate insights to management

· Work one-on-one to develop genuine relationships with customers - including personal shopping, correspondence and styling

· Maintain and contribute to merchandising and visual elements set by design/visual team

· Respond to specific customer inquiries (phone/email/in-person)

· Measure, fit and style customers

· Proactively contact customers and generate sales leads

· Review customer sales orders and process returns and exchanges using inventory management software

· Partner with Retail and Marketing team to grow local business through customer acquisition techniques, events and outreach

· Implement and maintain systems to keep store functioning efficiently

· Manage inventory levels with third-party location in order to keep ideal stock for day-to-day shopping and sale-specific periods

· Collaborate with Customer Service Lead on customer loyalty initiatives


· Retail experience of at least 2+ years in a fast paced environment

· Bachelors degree

· Knowledge of custom clothing and menswear measuring techniques

· Strong communication skills and ability to deliver and take constructive feedback

· An entrepreneurial spirit

· Collaborative approach to work

· Weekend and Holiday availability and flexible schedule required



· Fast paced, high-growth atmosphere where your work will have a direct impact on the trajectory of the company

· Competitive startup hourly wage

· Unique company culture experiences (sailing, internal speakers, happy hours and high-fives)


Who We Are:

Ledbury is a Richmond, Virginia-based, e-Commerce men’s apparel company that specializes in the design, production and sale of luxury men’s dress shirts, casual shirts and related accessories. Ledbury is a privately funded, growth-focused menswear business that has been featured the Wall Street Journal, Financial Times and GQ.


Next Steps:

If interested in this position, please upload a copy of your resume and a cover letter.

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