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Jobs at Ledbury, Inc

Operations Associate

Location: Richmond, VA

Department: Operations

Type: Full Time

Min. Experience: Entry Level

As the Operations Associate, you'll manage key processes and systems that relate to the company's order fulfillment process  and customer experience.  You'll be responsible for managing tailoring orders, processing return authorization requests and acting as the liaison between Ledbury HQ and the warehouse. A flexible attitude and schedule are a must, as this position is based off-site at our third-party logistics center.


The Role

· Manage and process returns via Ledbury's Enterprise Resource Planning (ERP) system.

· Responsible for overseeing the alterations and tailoring process, managing a team of tailors and specialist to fulfill customer orders in a timely and organized fashion.

· Responsible for transporting and managing inventory between various locations.

· Liaison between Third Party Logistics Provider and Ledbury HQ to provide an amazing experience for our customers.  Act as the point person for Ledbury at the warehouse for managing inbound and outbound shipments, offering quality control to ensure the best possible experience for our customers (both Direct and Wholesale).

· Handle physical processing of defective and modified products, including items to be donated or denoted as    unsalable.

· Fold and re-package all salable returns.


The Perfect Candidate

· A self-starter that thrives in an entrepreneurial environment.  Likes a fast, loose environment that provides you the opportunity to tackle projects with autonomy

· Loves people, has excellent verbal and written communication skills

· Mastery of basic office software such as Microsoft Office (Excel, PowerPoint, Outlook)

· Has a passion for clothing and a desire to create a business that is bigger than yourself

· Understands that work should be fun and have the desire and the need to love what you do

· Experience with an Enterprise Resource Planning (ERP) systems is a plus


We Will

· Provide you with an environment to grow both professionally and personally.  We are results oriented and want to see you progress quickly alongside the company

· Compensate you at competitive rates. We also provide a benefits package including healthcare and vacation allowances


We Are

Ledbury is a Richmond, Virginia based men’s apparel company that specializes in the design, production and sale of luxury men’s dress shirts, casual shirts and related accessories.  Ledbury is a privately funded, growth-focused menswear business that has been featured in the Wall Street Journal, Financial Times and GQ. 


Next Steps

If interested in this position, please upload a resume and cover letter.



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